Privacy Policy

We know that data protection and data security is an important topic for you. Ensuring the confidentiality and the integrity of the data you entrust to us is thus of great significance for us. At this point, we would like to inform you about which information we collect on you and how we use it specifically.

Since legislative amendments or changes to our internal company processes may require an adjustment of this data protection statement, we ask that you read through this data protection statement regularly. This data protection statement was published and entered into force on 01.10.18.

  1. Name and contact details of the responsible body

The responsible body for the data processing is

Dizzbo GmbH

Köpenicker Straße 18 - 20
10997 Berlin
Deutschland

info@dizzbo.com

hereinafter referred to as “Dizzbo”.

 

For all questions concerning data protection, our data protection officer is available at the above-stated address or at the email address info@dizzbo.com.

  1. Personal data

Personal data means information that can be used to identify personal or factual information about you, such as name, address, telephone number or email address.

Information with which we are unable to establish a connection to your person generally does not constitute personal data.

  1. Scope and purpose of the data processing

3.1 Data processing website public domain

3.1.1 Server log data

Upon calling up our website, data are automatically sent to the server of this website via the internet browser you are using, and stored in a so-called log file for a limited period of time. Until the automatic deletion, the following data are stored, among others:

  • IP address of the visitor’s device,
  • date and time of access by the visitor,
  • website from which the visitor accessed the present website and
  • browser and operating system of the visitor’s device as well as the name of the access provider used by the visitor.

The processing of these personal data is justified according to Art. 6 Para. 1 Item f) GDPR. Dizzbo’s legitimate interest consists in ensuring the security and stability of the internet presence.

3.1.2 Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie on your use of the website, such as browser type/version, operating system used, referrer URL (the previously visited site), IP address, time of server request, is generally transmitted to a Google server in the USA and stored there. The IP address provided by your browser within the framework of Google Analytics will not be merged with other data provided by Google. IP anonymisation is activated for this website. This guarantees the masking of your IP address. Only in exceptional cases is the full IP address sent to a Google server in the USA and shortened there.

Google uses the information collected to evaluate your use of our website, to create reports on the website activities and to provide further services for Dizzbo in connection with the use of the website and the use of the internet.

You may prevent the storage of cookies by setting your browser software accordingly; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. To prevent the collection by Google of the data generated by the cookies and related to your use of the website (inc. your IP address), as well as the processing of these data by Google, you may either download and install the browser plug-in from Google (http://tools.google.com/dlpage/gaoptout?hl=de) or place an opt-out cookie.

The legal basis for the processing is Art. 6 Para. 1 Item f) GDPR. Dizzbo’s legitimate interest consists in the operation and the continuous improvement of its internet presence.

Demographics with Google Analytics

This website uses the function “Demographics” from Google Analytics. This makes it possible to create reports containing statements on the age, gender and interests of the visitors to the website. These data originate from interest-based advertising by Google as well as from visitor data from third-party providers. It is not possible to associate these data with any specific individual. You may deactivate this function at any time using the display settings in your Google account or prohibit the collection of your data by Google Analytics in general, as described in the point “Objection to data collection”.

Google Analytics Remarketing

Our websites use the functions by Google Analytics Remarketing in connection with the cross-device functions by Google AdWords and Google DoubleClick. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland.

This function makes it possible to link the target advertising groups created with Google Analytics Remarketing with the cross-device functions by Google AdWords and Google DoubleClick. In this way, interest-based, personalised advertising messages that have been customised for you as a result of your earlier usage and surfing behaviour on a device (e.g. mobile phone) can also be displayed on another of your devices (e.g. tablet or PC).

If you have granted the corresponding consent, Google links your web and app browser history with your Google account for this purpose. In this way, it is possible to display the same personalised advertising messages on every device on which you log in with your Google account.

To support this function, Google Analytics creates Google-authenticated user IDs that are temporarily linked with our Google Analytics data in order to define and create target groups for the cross-device advertising.

You may permanently object to the cross-device remarketing/targeting by deactivating personalised advertising in your Google account; to do so, follow this link: https://www.google.com/settings/ads/onweb/.

The summary of the collected data in your Google account occurs exclusively on the basis of your consent, which you may provide or revoke with Google (Art. 6 Para. 1 Item a GDPR). For data collection procedures that are not summarised in your Google account (e.g. because you do not have a Google account or have objected to the summary), the collection of the data is based on Art. 6 Para. 1 Item f GDPR. The legitimate interest arises from the fact that the website operator has an interest in the anonymised analysis of the website visitors for advertising purposes.

More detailed information and the data protection regulations are available in the Google data protection statement at: https://www.google.com/policies/technologies/ads/.

Google AdWords and Google Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising programme of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland (“Google”).

In the context of Google AdWords, we use so-called conversion tracking. If you click on an advert displayed by Google, a cookie is placed for the conversion tracking. Cookies are small text files that the internet browser deposits on the user’s computer. These cookies lose their validity after 30 days and are not intended to personally identify the user. If the user visits specific pages of this website and if the cookie is still valid, Google and we can see that the user clicked on the advertisement and was forwarded to this page.

Every Google AdWords customer receives a different cookie. It is not possible to track the cookies via the websites of AdWords customers. The information obtained with the help of the conversion cookies serves to compile conversion statistics for AdWords customers who have opted for conversion tracking. The customers find out the total number of users who have clicked on their advertisement and were forwarded to a page equipped with a conversion tracking tag. However, they do not receive any information that would enable them to personally identify users. If you do not wish to participate in the tracking, you may object to this use by easily deactivating the Google conversion tracking cookie via your internet browser under the user configurations. You will subsequently not be included in the conversion tracking statistics.

The storage of “conversion cookies” takes place on the basis of Art. 6 Para. 1 Item f GDPR. The website operator has a legitimate interest in the analysis of the user behaviour in order to optimise his website as well as his advertising.

More information on Google AdWords and Google Conversion Tracking is available in Google’s data privacy statement: https://www.google.de/policies/privacy/.

You may set your browser so that you are informed of the placing of cookies and only allow cookies on a case-by-case basis, deny the acceptance of cookies for specific cases or in general, and activate the automatic deletion of the cookies upon closing the browser. Deactivating the cookies may limit the functionality of this website.

You may prevent the storage of cookies by setting your browser software accordingly; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address), as well as the processing of this data by Google, by downloading and installing the browser add-on. Opt-out cookies prevent the future collection of your data when visiting this website. In order to prevent the collection by Universal Analytics across various devices, you need to carry out the opt-out on all of the systems you use. Clicking here places the opt-out cookie: Deactivate Google Analytics.

3.1.4 Cookies

Alongside cookies for the analytics tools, further cookies are also used on the website. These are:

In accordance with the basic settings of the browser, cookies are largely accepted. The browser settings can be adjusted so that cookies are either not accepted on the devices used, or so that a special notification is sent each time before a new cookie is placed. However, it is noted that deactivating cookies may have the effect that not all the functions of the website can be used optimally.

The legal basis for the processing is Art. 6 Para. 1 Item f) GDPR. Dizzbo’s legitimate interest consists in the operation and the continuous improvement of its internet presence.

3.1.5 Contact form

If you use the contact form provided on the website to get in contact with us, we process and store the personal data (inc. name and contact details) provided to us by you. We use these data only for the purpose of processing the establishment of contact.

The legal basis for the processing is formed by Art. 6 Para. 1 Item f) GDPR. The processing is necessary for the communication with you and occurs in the legitimate interest of the company.

3.1.6 Newsletter

Dizzbo regularly informs interested persons of the offers and services provided by the company by means of a newsletter. If you sign up to receive our newsletter, we record your email address. After entering your email address and confirming the text providing your consent, you receive an automated email in which you confirm your consent once more by clicking a link (double opt-in). To prove your consent, we save your email address, the consent text, the confirmation email, as well as the respective IP addresses, time and date of the registration and confirmation. 

The sending of the newsletter takes place via the data processor MailChimp, a newsletter mailing platform from the US provider Rocket Science Group, LLC. The email addresses of our newsletter recipients, along with other data described in the context of this information, are stored on the MailChimp servers in the USA. MailChimp uses this information to send and evaluate the newsletter on our behalf. MailChimp has committed to abide by the US-EU Privacy Shield and thus commits to observe the EU data protection regulations. In addition, we have also concluded a “data processing agreement” with MailChimp. This is a contract in which MailChimp commits to protect the data of our users, to process these data in accordance with the data protection provisions and, in particular, not to disclose these data to third parties.

The legal basis for the processing is, in accordance with Art. 6 Para. 1 Item a) GDPR, your consent.

3.1.7 Social Media plug-ins

Parts of our website may include integrated plug-ins from social networks. We currently use the Facebook plug-in.

The plug-in establishes a direct connection between your browser and the server of the respective social network as soon as you visit our website. As a result, the operator of the network receives the information that you have visited our page with your IP address. The transfer of data occurs regardless of whether you have an account with the respective network and are logged in or not. If you are logged in to the network, the data collected on you by us are directly associated with the user account stored there. If you click the button to confirm and, for example, link the page, the network also stores this information in your user account and publicly shares it with your contacts. We recommend that you regularly log out after using social networks.

Via the plug-ins, we offer you the option of interacting with the social networks and other users, meaning that we can improve our offer and make it more interesting for you as a user.

We neither have influence on the collected data and data processing operations, nor are we aware of the full extent of the data collection, the purposes of the processing or the storage periods. You will find further information on this in the data privacy statement of the respective network.

The addresses of the respective network and plug-in providers and URLs with their data protection notices are as follows:

Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA http://www.facebook.com/policy.php
http://www.facebook.com/about/privacy/your-info-on-other#applications
http://www.facebook.com/about/privacy/your-info#everyoneinfo

The legal basis for the use of the plug-ins is Art. 6 Para. 1 Item f) GDPR. Dizzbo’s legitimate interest consists in the design and the continuous improvement of its internet presence.

Facebook Pixel

To measure the conversion rate, our website uses the visitor action pixel from Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”).

This makes it possible to track the behaviour of the visitors to the website after they have been forwarded to the website of the provider by clicking on a Facebook advertisement. This enables us to evaluate the effectiveness of the Facebook advertisements for statistical and market research purposes and to optimise future advertising measures.

For us as the operator of this website, the collected data are anonymous; we are not able to draw any conclusions about the identity of the user. However, the data are stored and processed by Facebook, meaning that a connection to the respective user profile is possible and that Facebook may use the data for its own advertising purposes in accordance with the Facebook policy of data use. This means that Facebook may enable the displaying of advertisements on Facebook pages as well as outside of Facebook. We as the website operator are not able to influence this use of the data.

You will find more information on the protection of your privacy in Facebook’s data protection notice: https://www.facebook.com/about/privacy/.

In addition, you may also deactivate the remarketing function “Custom Audiences” in the advertisement settings area at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do so, you need to be logged in to Facebook.

Alternatively, you may also make these settings on this website: Facebook opt-out

If you do not have a Facebook account, you may deactivate usage-based advertisement by Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.

Objection to data collection

You may prevent the collection of your data by Facebook by clicking on the following link. An opt-out cookie is placed which prevents the collection of your data when visiting this website in the future: deactivate Facebook.
This opt-out cookie can only protect you from the transfer of data to Facebook on this website and in the browser you are currently using. If you call up another website, switch browsers or delete the cookies in your browser, the opt-out cookie and the associated protection from transfers is no longer active.

3.1.8 Vimeo videos

We have integrated Vimeo videos into our website; these are saved on the Vimeo website and can be played directly on our website. These videos are integrated in “extended data protection mode”, which means that no data concerning you as a user are sent to Vimeo as long as you do not play the videos. Only when you play these videos are personal data transferred.

When you visit the website, Vimeo receives the information that you have called up the corresponding sub-page of our website. This occurs regardless of whether you have a user account with Vimeo and are logged in or there is no user account. If you are logged in to Google, your data are directly associated with your account. If you do not desire this association in your Vimeo profile, you need to log out before activating the button. Vimeo stores your data as user profiles and uses them for the purposes of advertising, market research and/or the needs-oriented design of its website. You have the right to object to the creation of these user profiles, whereby you must get in contact with Vimeo in order to exercise this right.

Further information on the purpose and scope of the collection of data and the processing thereof by Vimeo is available in the data privacy statement under this link: https://vimeo.com/privacy 

The legal basis for the integration of Vimeo videos is Art. 6 Para. 1 Item f) GDPR. Dizzbo’s legitimate interest consists in the design and the continuous improvement of its internet presence.

3.1.9 HubSpot

For our online marketing activities, we use HubSpot. This is an integrated software solution with which we cover various aspects of our online marketing.

These include, among others:

  • Content management (website and blog)
  • Email marketing (newsletter as well as automated mailings, e.g. for providing downloads)
  • Social media publishing & reporting
  • Reporting (e.g. traffic sources, access, etc. ...)
  • Contact management (e.g. user segmentation & CRM)
  • Landing pages and contact forms

This information, as well as the contents of our website, is stored on servers of our software partner HubSpot. This can be used by us to get in contact with visitors to our website and to find out which of the services that our company provides are of interest to you.

All information recorded by us is subject to this data protection provision. We use all recorded information exclusively for the optimisation of our marketing.

HubSpot is a software company from the USA with a branch in Ireland.

Contact:

HubSpot
2nd Floor 30 North Wall Quay
Dublin 1, Ireland, 
Telephone: +353 1 5187500.

HubSpot is certified under the conditions of the “EU - U.S. Privacy Shield Framework“ and is subject to the TRUSTe Privacy Seal as well as the “U.S. - Swiss Safe Harbor” framework.

You can find more information on the HubSpot data protection provisions here.

More information on HubSpot with regard to the EU data protection regulations is available here.

You can find more information on the cookies used by HubSpot here & here.

 

3.2 Data processing of closed user groups on the website

For registered persons (inc. hauliers, shippers, drivers, loaders), we offer a closed area on our website. The use of this area requires you to set up a user account.

In the course of creating or updating the user account, we collect personal data. This includes, among other things, name, email address, telephone number, user name and password, address, payment or bank details (including corresponding verification data), date of birth, IP address and device information or the previously-mentioned comparable data.

When you use the services provided in the closed area, we collect data in particular regarding how you use our services. This includes information such as access data and times, functions used or pages visited.

Furthermore, depending on the Dizzbo services you use, the following data are also recorded:

  • For drivers, Dizzbo processes location data if the user account has been connected to the Dizzbo app by the driver (see the data protection statement for the Dizzbo app) or if, when using the Dizzbo web version, consent has been granted for location tracking in the browser settings. For the use of the functionalities of the Dizzbo app, it is necessary for the driver to unblock the GPS data. The data are recorded and stored exclusively for the transaction of an order. The storage begins with the registering of the free cargo space and ends with the signature at the unloading point. In addition, the location data of the driver are collected during the trip until the driver logs out or deactivates the tracking service for the Dizzbo app.

The legal bases for the processing are the performance of the contract with the respective data subject, Art. 6 Para. 1 Item b) GDPR, as well as the fulfilment of legal obligations (e.g. under commercial and fiscal law) in accordance with Art. 6 Para. 1 Item c) GDPR.

For the processing of location data, the legal basis is the consent in accordance with Art. 6 Para. 1 Item a) GDPR provided by the respective person.

3.3 Data processing of customers

In the context of the establishment and fulfilment of the contractual relationship with a customer, we process all personal data necessary for this purpose.

The personal data may be of a diverse nature. In particular, we process the name, contact details, bank details, photographs, location data, communication contents, data regarding hardware used, signatures, driver’s licences or the previously mentioned comparable data.

The legal bases for the processing are the performance of the contract with the respective data subject, Art. 6 Para. 1 Item b) GDPR, as well as the fulfilment of legal obligations (e.g. under commercial and fiscal law) in accordance with Art. 6 Para. 1 Item c) GDPR.

For the processing of location data, the legal basis is the consent in accordance with Art. 6 Para. 1 Item a) GDPR.

3.4 Data processing in the application process

If you entrust us with personal data (inc. name, contact details, application documents) in the context of an application, these are only processed for the application process. The purpose is the selection of applicants for an employment relationship. Your data are not used for other processing purposes.

The legal basis is the performance of a pre-contractual contractual relationship in accordance with Art. 6 Para. 1 b) GDPR in connection with § 26 BDSG [Federal Data Protection Act].

  1. Disclosure of data and categories of recipients

Personal data are transmitted to third parties if

  • the data subject has explicitly granted their consent in accordance with Art. 6 Para. 1 Item a) GDPR,
  • the disclosure is necessary in accordance with Art. 6 Para. 1 Item f) GDPR for the assertion, exercise or defence of legal claims and there is no reason to believe that the data subject has an overriding legitimate interest in the non-disclosure of their data,
  • there is a legal obligation for the transmission of data in accordance with Art. 6 Para. 1 Item c) GDPR, and/or
  • this is necessary for the fulfilment of the contractual relationship with the data subject in accordance with Art. 6 Para. 1 Item b) GDPR.

Under the aforementioned circumstances, categories of recipients of personal data may be in particular:

  • Authorities and other public bodies in the course of their sovereign tasks, insofar as we are obliged to transmit the data.
  • Banks for the transaction of payments
  • Data processors for the performance of services such as maintenance and upkeep of IT systems.
  • Other companies in the scope of the performance of the contract.

 

  1. Duration of the data storage

We observe the principles of data avoidance and data economy. Therefore your personal data are only stored for as long as is necessary to achieve the purposes stated for the respective data processing or as stipulated by the various storage periods provided for by the legislator. After the respective purpose ceases to exist or after expiry of these deadlines, the relevant data are deleted in a routine manner and in compliance with the legal regulations.

  1. Data transmission to a third country

Data transmission to countries outside of the EEA (so-called third countries) takes place insofar as is necessary for the performance of the contract concluded with you or for the assertion, exercise or defence of legal claims, or if you have granted us your consent for the data transmission. We only transmit data to recipients who ensure the protection of your data in accordance with Art. 44 through 49 GDPR.

 

  1. Automated decision-making

Automated decision-making including profiling does not take place.

 

  1. Your rights as a data subject

Insofar as your personal data are processed by us, you have the following rights as a data subject:

  • Right to information about the processed personal data in accordance with Art. 15 GDPR.
  • Right to immediate rectification of inaccurate personal data in accordance with
    16 GDPR.
  • Right to immediate deletion of personal data in accordance with Art. 17 GDPR.
  • Right to request the restriction of the processing in accordance with Art. 18 GDPR.
  • Right to data portability in accordance with Art. 20 GDPR.
  • Right to object to the processing according to Art. 21 GDPR if the processing takes place based on the performance of a task of general public interest or in the exercise of official authority in accordance with Art. 6 Para. 1 Item e) GDPR or based on a legitimate interest of the data controller Art. 6 Para. 1 Item f) GDPR.
  • Right to revocation of consent granted at any time in accordance with Art. 7 Para. 3 GDPR.

With regard to the right of information and the right of deletion, the restrictions of §§ 34 and 35 BDSG [Federal Data Protection Act] apply. Furthermore, the data subjects also have the option to lodge a complaint with the relevant supervisory authority for data protection responsible for their place of residence or workplace or for the place of the alleged infringement.

The list of data protection authorities for each state is available at https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html